Energuy Canada is seeking an experienced and energetic manager to lead our teams forward. We are looking for someone who loves to grow and develop people using their own creativity, knowledge and motivation to be the best. We are the largest company in our industry, come join the trailmakers.

The GM will be responsible for delivering and achieving revenue targets while ensuring customer service excellence standards are achieved. They will be accountable for long and short-term strategic plans to grow market share and to hire, train and support new and existing Energy Advisors to meet growth demands.

For the right candidate the General Manager will have an opportunity to earn the position of Vice President of Operations. Come join our exciting and growing team!

Our Purpose: Think big, really BIG; keep our eyes open for opportunities; plan accordingly and follow through; PREVAIL.

• Minimum of 5 years’ progressive general management experience within an organization that provides services to the business and consumer sectors with direct B2C and B2B experience
• Results orientated with a demonstrated ability to consistently meet or over-achieve business growth targets
• Proven strong leadership, training and motivation skills with a track record of successfully managing and developing high performing teams
• Proven relationship building with a strong ability to develop new and effective relationships with internal and external contacts
• Excellent oral and written communication skills, with the demonstrated ability to influence and negotiate desired outcomes
• Demonstrate problem solving, strategic planning, decision making and project management skills
• Demonstrated capability to effectively and proactively manage time, set priorities, meet multiple and conflicting deadlines and to deliver outcomes
• Sees failure as an opportunity
• Does not need to be managed
• Wows a team with insight and output
• Flexibility and adaptability, high capacity to work in and lead an evolving organization, establish new processes and ability to lead change and act as a change agent

• Work directly with the owners to support and implement strategic direction, business planning and profit and loss management
• Support the company “Purpose” and culture
• Direct and motivate a high performing team through effective training and coaching
• Responsible for the identification of recruitment needs and managing the full cycle of sourcing, interviewing and hiring activities
• Coordinate onboarding and orientation activities to ensure that all Energy Advisors have expert knowledge to deliver excellent service to the homeowner and meet all NRCAN requirements
• Set and monitor performance objectives, goals and criteria, evaluate performance through regular reviews
• Work with the owners to establish methods to measure and maintain customer service excellence, and to develop corrective action to be implemented on a timely basis when service falls below standards
• Develop processes to effectively manage and support sales staff, Energy Advisors, contractors, and office personnel

• Completion of a two or three year degree or diploma
• A bachelor’s degree in business administration is preferred

Benefits: Dental care, extended health care

Supplemental pay types: Bonus pay

Ability to commute/relocate: Brantford, ON N3T 1L9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

This position requires proficiency with computers and technology, numeracy, report writing, with high attention to detail, and strong problem solving abilities, as well as an ability to communicate effectively with others.

As an energy advisor you’ll be expected to work independently, with daily travel, to a variety of locations within the region, to perform a full range of evaluation activities including preparing time-sensitive reports.

You must also be computer literate, must be able to lift at least 50 pounds, have post secondary education and have good communication skills in English.

• 1-3 years experience in a customer facing role
• Analytical, problem solving and decision making skills
• Computer literate
• Math skills are essential
• Proven results on delivery of performance objectives and quality targets
• Exceptional communication and interpersonal skills
• Self management
• Time management
• Ability to listen
• Eager and willing to add to knowledge base and skills
• Flexible working hours, some evenings and weekends are required.
• Post secondary education is required
• Successfully pass NRCan Foundations and Energy Advisor Exams
• Police check
• Valid  drivers licence with clean drivers abstract

• Dedication
• Motivation
• Hard work
• Positive attitude
• With all the above comes great reward

• Post secondary school
• Building science is an asset
• Home inspection experience is an asset
• Construction/Building envelope courses an asset
• HVAC experience an asset

Initial interviews will be done through video conference or phone to maintain distancing in this pandemic. When hired, training will be in person, where physical distancing, masks and sanitizer rules are followed.

Energuy is looking for someone to join our administrative team as an Appointment Scheduler.

If you enjoy a fast paced, high energy working environment this may be the place for you.

Do you align with these core values?

• We are fun and productive
• We treat our team and clients like partners
• We all make mistakes, how we handle mistakes matters
• We support our communities

Summary of Responsibilities:

Reporting to the supervisor, the primary objective of this position is to coordinate and schedule appointments for Energuy field staff and homeowners. (no sales or cold calling)

Main Duties:

• Call homeowners to schedule appointments
• Work in conjunction with other team members to promote a “Team Environment”
• Audit and follow up on outstanding jobs
• Answer calls from customers when needed
• Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
• Execute a “common sense” approach when working through tasks.
• Establish and maintain a positive rapport and relationship with contractors and clients.
• Answer all e-mails and voicemails and respond accordingly
• Attend, participate and communicate in departmental meetings
• Able to problem solve and utilize strategic thinking strategies

Goals:

• To answer customer calls quickly and effectively
• To schedule and route appointments accurately

Technical Skills:

• Able to proficiently use Word, Excel, scheduling program, fax, e-mail and websites utilizing above average typing skills
• Ability to manage quality and quantity of work with little direction
• Ability to prioritize high volume of work in a fast paced environment

Human Relation Skills:

• Polite phone etiquette
• Work effectively in a fast pace environment exercising a “sense of urgency” attitude
• Communication with clients and other team members is necessary
• Strong decision making skills while remaining patient and organized
• The ability to multi-task
• Able to communicate clearly both written and in speech

Physical Environment:

• Able to lift 20 LBS
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• During a 7.5 hour shift, you will typically spend at least six hours sitting in continuous periods of 60 minutes or more

• Friendly
• Can handle change with low anxiety
• Computer literate
• Organized
• Detail oriented
• Positive thinkers
• Extremely detail oriented (Did you catch that detail oriented was listed twice? If yes, read on.)
• Quick to learn new computer tasks
• Confident with technology (computers, apps, etc)
• Confident dealing with people over the phone
• Patient dealing with people over the phone
• Good at customer service

• High school diploma or equivalent.
• Previous office and/or call centre experience preferred
• Minimum 1 year computer experience

Initial interviews will be done through video conference or phone to maintain distancing in this pandemic. When hired, training will be in person, where physical distancing, masks and sanitizer rules are followed. Training is both online and in person. This is an in-office position (not remote).